What are the CIRCUMSTANCES at the scene of the accident (fire, hazardous substances,
damaged gas or other installations, etc.)
What kind of ASSISTANCE you need
Bear in mind that with most accidents time is of vital
importance. Act at once and to the best of your ability.
Although there are many different types of disaster, the following applies to all of them:
Try to keep calm.
If possible, try to help yourself and other people.
You should seek help primarily from your immediate family, neighbours, friends
or people who are at the accident site.
If you believe that you cannot deal with the situation by yourself, you
should call the notification centre at once by dialling 112.
If you need immediate medical attention, help from fire protection units,
emergency help from the veterinary service, or help from mountain or cave
rescue services or police.
If you notice that fire has broken out, that a hazardous substance is leaking,
that drinking water, a stream, a river or the sea have been polluted, that
there is the threat of a landslide or avalanche, that electrical or telephone
lines have been cut off, or any other phenomena that pose a threat to the
life or health of people and animals, or to property, cultural heritage and
If, in the event of a disaster or of the increased threat of a natural
or other disaster (and generally), you need information on disruptions in
the supply of drinking water, electrical power or gas, disruptions in the
telephone network, and information on the level of snowfall in high mountain